What is included in the price?
Snacks; hot drink; pick up and drop off any central accommodation or information centres
What should I wear or bring with me?
Suitable shoes; appropriate clothing. All you need to bring is water, a camera and a sense of adventure!
What kind of refreshments do you provide?
Hot drinks (tea, coffee and hot chocolate); biscuits and cakes.
What type of vehicles do you use? How many seats in a vehicle?
We use a mixture of Land Rovers; Toyota Land Cruisers: Ford Transit vans and other 6 seater vans. Our Land Rovers are certified for 8 passengers but we generally take only 6. Our Land Cruisers have 6 seats. Transit vans have 11 seats. We can also provide 19, 21 and 22 seater buses.
Do you have child seats available?
Yes, we are able to offer child and booster seats on request at time of booking.
How much walking is involved?
The longest walk is about 15 minutes but it is not necessary to participate if you do not want to.
Do you cater for people with physical disabilities?
Yes. Prior advice is essential so we can allocate an appropriate vehicle. We are committed to providing a welcoming and accessible experience for all our guests. While we enthusiastically welcome guests with physical disabilities, please note that our quad, walk, and bike tours are not equipped for those confined to wheelchairs. For a smooth and enjoyable experience, each handicapped guest must be accompanied by someone to assist with getting in and out of our Defenders. To maintain comfort and safety, we limit the presence of one wheelchair per Defender and cannot accommodate additional passengers in the back when a wheelchair is on board. Please get in touch with us to discuss your needs and how we can make your adventure memorable and comfortable!
What if I am Pregnant?
We leave it up to you. It is a good idea to mention it when booking so that our reservations staff can explain the trip and the amount of rough terrain you will be going over.
Duration of tours?
Tours are between 3 ½- 4 ½ hours.
Does the weather affect any trip departures?
Our trips will depart in all weather conditions unless the operations manager considers it to be too dangerous.
Is it possible to buy Gift certificates?
We have Gift Certificates available for all trips if you wish to buy for another person.
Can I book with my travel agent?
You will be able to book with most international travel agents.
Are there any additional charges?
You will need to pay for anything you want that is not included in the trip details.
Where will you pick me up and drop me off?
We will pick you up and drop you at any central accommodation, or the information centre in town.
Do you cater for those with special dietary requirements?
As we provide light snacks only we do not cater for those with specific requirements unless requested and agreed to.
I can’t find my Question here!
If you cannot find the answer you are looking for please visit our contact us page and get in touch.
How far in advance do I need to book?
We recommend that you book as early as possible especially during the busy months (November – March) to avoid disappointment. However, bookings may be made online until 7pm the day before departure or by phone until the time of the trip departure.
How can I pay?
Our online booking system takes payment through DPS and only accepts Mastercard and Visa. If you wish to make payment by Amex, Union Pay or cash please call us on 0800 688 222 or visit our shop at 37 Shotover Street.
Is there a departure guarantee?
It is very unusual that our trips do not depart. Our operations manager will make the decision if conditions look too marginal.
What is the cancellation policy?
Within 24 hours of the trip departing, there will be no refund given unless there are exceptional circumstances. Important: get in touch if you need to cancel between 7 days and 24 hours prior to your tour: email@example.com
Please also view our Terms & Conditions.
Can I change my mind and go on a different trip?
You may change your mind and go on a different trip as long as we get prior notice and have seats available.
If my ticket says “unconfirmed” –what does this mean?
We require 2 people for a trip to go ahead. If you are the first person to book your ticket will say unconfirmed – you will need to contact our reservations team (0800 688222) at least 1 day before departure to reconfirm your booking.
Do you have group rates?
Contact our sales team for group rates. (firstname.lastname@example.org)
Can I customise a trip to suit my interests?
If you wish to privately charter a vehicle we can customise a trip for you depending on availability -usually within the timeframes of a scheduled trip. Please contact us for more information.
What are your child rates/ Child ages?
We do have child rates available. Infants (0-3 years) travel for free and children (4-14 years) travel at a discounted price.
Can my child come on this tour?
Our 4WD tours in Queenstown welcome all ages; there’s no minimum age requirement. We provide child and booster seats upon request at booking. We’ll take them on an adventure! While there’s no minimum height requirement for our 4WD tours, the Essential Queenstown and the UTV do have minimum requirements. For Quad Biking, riders must be at least 16, and for Ebikes 14 and older, in line with global safety standards.
What days are you open?
We are open 365 days a year. Contact us for more information:
Call: 0800 688 222 / Email: email@example.com
Important info: from the 1st November 2023 on: 7:30am – 5:30pm. (But, feel free to contact us).