Nomad Adventures Limited trading as Nomad Safaris is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what personal information we collect, how we use it, how we keep it safe, and your rights in relation to that information. This policy applies to information collected through the Nomad Safaris website, nomadsafaris.co.nz, and through our bookings, enquiries and other interactions with us.
1. Information We Collect
We may collect personal information from you, including your name, contact details such as your email address and phone number, booking and travel information, billing and payment information, location information where required to provide our services, information about your interactions with us, and information you provide when making an enquiry or booking.
We may also receive information provided by an agent, travel company or other third party making a booking on your behalf.
We only collect information that is reasonably necessary for us to provide our services, manage bookings and operate our business.
2. How We Use Your Information
We may use your personal information to process and manage bookings, provide the services you have requested, contact you regarding your booking or enquiry, process payments and refunds, and communicate important information about your tour or travel arrangements.
We may also use your information to respond to enquiries and provide customer support, improve our products, services and customer experience, manage our business and maintain appropriate records, meet our legal and regulatory obligations, and assist in an emergency or where information is required by emergency services or other authorities.
Where permitted by law, we may also use your contact information to send you marketing communications and to analyse website usage and the effectiveness of our marketing and advertising.
3. Providing Information
Providing some personal information is optional. However, if you choose not to provide information that is necessary to fulfil a booking or provide a particular service, we may be unable to provide that service.
Certain activities may require specific information for safety, operational or insurance purposes.
4. Payment Information
Where you make a payment through our website or booking systems, your payment may be processed by a third-party payment provider.
We do not generally store complete credit or debit card details ourselves. Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.
5. Sharing Your Information
We will treat your personal information confidentially and will not sell your personal information.
We may share relevant information with trusted service providers where this is necessary to provide our services or operate our business. This may include booking systems, payment providers, technology providers, marketing and analytics platforms, transport or activity providers, and other suppliers involved in delivering your booking.
We may also disclose information where required or permitted by law.
In an emergency, relevant information may be provided to appropriate authorities, including Police, emergency services or search and rescue organisations.
6. Keeping Your Information Safe
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
Personal information is stored in our booking and business systems, with access restricted to authorised personnel and service providers who require the information to perform their role.
While we take reasonable measures to protect your information, no electronic storage or transmission system can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, or to meet legal, accounting or regulatory requirements.
When information is no longer required, we take reasonable steps to securely delete or dispose of it.
8. Website Analytics, Cookies & Tracking
Like most websites, Nomad Safaris uses cookies and similar technologies to help operate the website, understand how visitors use our website and improve our online services.
These technologies may collect information such as your IP address, browser type, device information, date and time of visits, pages viewed, referring and exit pages, approximate location and website interactions.
We may use services such as Google Analytics, Meta and other digital marketing or advertising platforms to understand website usage and measure the effectiveness of our marketing.
These third-party services may use cookies, pixels, JavaScript or similar technologies.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
9. Third-Party Services
Our website and booking processes may use third-party platforms and services to help us operate our business.
These providers may process personal information on our behalf and are expected to handle that information in accordance with applicable privacy requirements.
Third-party websites and services have their own privacy policies, and we recommend reviewing those policies where appropriate.
10. Your Privacy Rights
Under the Privacy Act 2020, you have rights regarding the personal information we hold about you.
You can request a copy of the personal information we hold about you and ask us to correct information that you believe is inaccurate or incomplete.
You can also contact us if you have concerns about how we have collected, used or handled your personal information.
We will respond to requests in accordance with applicable New Zealand privacy legislation.
11. Marketing Communications
Where permitted by law, we may use your contact details to send you information about our products, services, special offers and other relevant updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from contacting you about an existing booking or other service-related matter.
12. Children
Where a booking involves children, we may collect information necessary to provide the service safely and appropriately.
We do not knowingly collect unnecessary personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The most current version will be published on the Nomad Safaris website.
Privacy Policy updated August 2026.
14. Contact Us
If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or have a privacy concern, please contact us.
Nomad Adventures Limited
Trading as Nomad Safaris
Email: bm@nomadsafaris.co.nz
Phone: +64 3 442 6699
Postal: PO Box 341, Queenstown, Otago 9300, New Zealand
